Pickup and Delivery

I am a one person operation and as a small business owner, I know full well, the value of each and every one of my customers. Getting my products in their hands is my number one priority. Unfortunately, current economic conditions are making that more difficult every day. I will, however, do whatever is reasonable and feasible to get you the products you order. This might require some understanding and flexibility on the customer's side, from time to time and I appreciate everyone's patience during this, and the coming, difficult time.

1. All my products and prices are listed on my website at https://faithapiaries.ca Please consult this resource to help you choose the products you would like to order. Use the "Contact" form to submit your order.

2. When placing an order, please include your choice of pickup or delivery.

3. Pickups. If you choose to pick up your order, please let me know the day and time as best you can so I can have your order ready and can be available when you arrive. Simply contact me if you need directions to the honey farm.

4. If you choose delivery, please include all the relevant details such as exactly the product(s) you want, delivery address, your email address, and optionally, your phone number. Be sure to indicate the best method to contact you should I need clarification or additional information. It is vital that you include ALL the information that I need, with your order. Since nobody knows exactly where I will be and when, I might be right around the corner with the products you want. If I'm missing information, your order will likely be delayed for at least a week. Help me help you.

5. Yes, I actually do provide free delivery. I have no minimum order requirement. I only ask that you consider what a free delivery costs my small business when you order. Tips are optional but always appreciated!

6. Free delivery is executed on a "Best Effort" model. This means that I will not guarantee a delivery schedule, date or time. In order to offer free delivery, I need to perform such deliveries when I am in your area on other business. Most deliveries are made within seven days of receiving complete order details.

7. If you need delivery faster than the "Best Effort" model can provide, I would be happy to provide you with a delivery cost estimate. Contact me by email if you require such a quote.